Shipping Policy

← Back to Policies

Shipping & Delivery Policy

Thank you for visiting our store. We are committed to delivering your orders promptly and efficiently. This Shipping & Delivery Policy applies to all orders placed through our online store and outlines the terms and conditions related to the shipping and delivery of your purchases.

1. Shipping Methods and Carriers

We have partnered with Shiprocket to provide reliable and efficient shipping services across India. Shiprocket works with multiple courier partners to ensure that your order reaches you in the shortest possible time.

2. Shipping Locations

Currently, we ship orders only within India. We deliver to most pin codes across the country. However, if your area is not serviceable by Shiprocket, we will inform you promptly.

3. Shipping Charges

  • Standard Shipping: Shipping charges vary based on order weight and delivery location. Shipping costs are calculated during checkout and displayed before you place your order.
  • Free Shipping: We offer free shipping on orders above ₹[Insert Amount] (if applicable).

4. Order Processing Time

  • Order Confirmation: Once your order is confirmed, it will be processed for dispatch within [Insert Processing Time] (typically within 1-2 business days).
  • Dispatch Time: After processing, your order will be dispatched, and you will receive a tracking link via email or SMS to monitor your shipment's progress.

5. Delivery Time

Delivery times may vary based on your location and selected shipping option:

  • Metro Cities: 3-5 business days
  • Tier-2 & Tier-3 Cities: 4-7 business days
  • Remote/Rural Areas: 7-10 business days

Please note that delivery timelines are estimates and may vary due to external factors such as weather, strikes, or lockdowns.

6. Order Tracking

Once your order is shipped, you will receive a tracking link via email/SMS. You can use this link to track your package’s status directly on the Shiprocket website. If you face any issues tracking your order, please reach out to our customer service team.

7. Delivery Attempts

Our delivery partner will make [Insert Number] delivery attempts to your specified address. If you are not available during these attempts, the package may be returned to us, and additional shipping charges may apply for resending the order.

8. Damaged or Lost Packages

If your package is damaged upon arrival, please contact us immediately. We may request photos of the damaged product and packaging to facilitate a replacement or refund, depending on the issue.

For lost packages, we will coordinate with Shiprocket and do our best to locate and resolve the issue promptly.

9. Undelivered Packages

If your package cannot be delivered due to an incorrect address or if no one is available to accept the delivery, it may be returned to us. Additional shipping charges may apply for redelivery.

10. Customer Support

For any questions or concerns regarding shipping and delivery, please contact our customer support team:

  • Email: support@zivastar.com
  • Hours: Monday to Friday, 9 AM - 6 PM

By placing an order with us, you agree to our shipping and delivery policies. We appreciate your understanding and aim to provide a seamless shopping experience.